Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
At Kerala Spice Wholesale, we understand the importance of prompt delivery. The delivery time for your order depends on various factors, including your location, the shipping method you choose, and the availability of the products. Typically, orders within India are delivered within 5-7 business days, while international orders may take longer, ranging from 7-14 business days or more
Please note that we strive to process and ship orders as quickly as possible, and you can track the status of your order for real-time updates.
Creating an account on Kerala Spice Wholesale is a simple and secure process. Follow these steps:
- Visit our website (www.keralaspicewholesale.com).
- Click on the “Sign Up” or “Register” button, usually located at the top right corner.
- Fill in the required information, including your name, email address, and password.
- Click “Create Account” or a similar button.
- You’ll receive a confirmation email. Click the link in the email to verify your account.
- Your account is now created, and you can start shopping with us!
1. Log in to your Kerala Spice Wholesale account.
2. Go to “My Account” or “Profile.”
3. Select “Edit Shipping Address” or a similar option.
4. Update the necessary details, such as your shipping address, contact number, or any other relevant information.
5. Save the changes, and your new shipping address will be updated for future orders.
You can easily track the status of your order by following these steps:
- Log in to your Kerala Spice Wholesale account.
- Go to “Order History” or “My Orders.”
- Find the order you want to track and click on it.
- You will see detailed information about your order, including its current status and tracking number.
- Click on the tracking number, and it will redirect you to the shipping carrier’s website for real-time tracking updates.
No, Kerala Spice Wholesale prioritizes your security and privacy. We do not store any credit card information on our website. All payment transactions are processed securely through trusted payment gateways to ensure the safety of your financial information.
Kerala Spice Wholesale offers international shipping to a wide range of countries around the world. To check if we ship to your country and to view the available shipping options, please add the desired products to your cart and proceed to the checkout page. You can enter your shipping address, and the system will provide you with shipping options and costs for your specific location
At Kerala Spice Wholesale, we strive to make your shopping experience as convenient as possible. Depending on your order, items may be shipped in separate packages to ensure faster delivery and to minimize any potential customs or shipping delays. Don’t worry, this won’t affect your overall shipping cost, which will remain as initially calculated at checkout.
If you need to swap an item
Returns and Exchanges
We understand that sometimes things don’t go as planned. Our returns policy is customer-friendly. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Please refer to our detailed **Returns Policy** on our website for step-by-step instructions on how to initiate a return.
We apologize for any inconvenience this may have caused. If you received the wrong item, please contact our customer support team immediately. We will arrange for a prompt replacement and cover any associated return shipping costs.
We take great care in packaging your order to ensure its safe delivery. However, in the rare event that your order arrives damaged, please contact our customer support team within 48 hours of receiving the package. We will promptly assist you in resolving the issue, whether it’s through a refund, replacement, or other suitable solutions.
For authorized returns, please follow the instructions provided in our **Returns Policy** on our website. This document will outline the return process, including the appropriate address for returns and any required documentation.
Our dedicated customer support team is here to assist you. You can reach us through various channels:
- Email: info@keralaspicewholesale.com
- Phone: +91 9847909565
- Live Chat: Available on our website during business hours
We aim to respond to all inquiries promptly and provide the support you need.
If you’ve entered an incorrect shipping address, please contact our customer support team immediately. While we cannot guarantee that we can change the address, we will do our best to assist you. It’s crucial to reach out as soon as possible, as we process orders quickly to ensure fast delivery.
Once an order is submitted, it enters our fulfillment process, which is designed for efficiency and speed. Therefore, changes or cancellations may not always be possible. However, please contact our customer support team, and we will do our best to accommodate your request.
We appreciate your interest in our products. If an item is sold out, you may have the option to pre-order it if it’s expected to be restocked. Please check the product page for availability and pre-order options, and feel free to contact our customer support team for further informatio
At Kerala Spice Wholesale, we value your satisfaction and aim to provide the best possible shopping experience. If you have any more questions or concerns, please don’t hesitate to reach out to our customer support team. Your satisfaction is our top priority.
