Refund Policy for Kerala Spices Online
At Kerala Spices Online, we strive to provide the highest quality spices and products to our customers. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand our procedures and guidelines.
Returns and Refunds Eligibility: a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of receiving the product and provide us with photographic evidence of the damage. We will investigate the issue and if found valid, we will offer you a refund or a replacement, depending on the availability of the product. b. Incorrect Products: If you receive a product that is different from what you ordered, please contact us within 48 hours of receiving the product and provide us with details. We will verify the issue and if confirmed, we will offer you a refund or a replacement, depending on the availability of the correct product. c. Quality Issues: If you are not satisfied with the quality of the product you received, please contact us within 7 days of receiving the product and provide us with detailed feedback. We will assess the issue and may offer you a refund or replacement at our discretion.
Non-Refundable Items: a. Perishable Items: Due to the nature of our products, which include spices and other perishable items, we do not offer refunds on perishable items unless they are damaged or defective. b. Sale Items: Sale items are considered final and are not eligible for refunds or exchanges.
Refund Process: a. Contact Us: To initiate a refund, please contact our customer support team at [email address/phone number] within the specified timeframe mentioned above. b. Provide Information: Please provide us with your order number, the reason for the refund, and any supporting documentation such as photographs or details of the issue. c. Refund Options: If your refund request is approved, we will issue a refund to your original method of payment or offer a store credit, as per your preference. d. Refund Processing Time: Refunds may take up to 7 business days to process, depending on your payment method and financial institution.
Conditions for Refunds: a. Product Return: In some cases, we may request the return of the product in question for inspection. You will be responsible for the return shipping costs, unless the return is due to our error. b. Product Condition: The returned product must be in its original packaging, unused, and in the same condition as when it was received. c. Refund Discretion: Kerala Spices Online reserves the right to deny a refund request if the product in question does not meet the conditions mentioned above or if the refund request is not valid as per our refund policy.
Contact Us: If you have any questions or concerns about our refund policy, please contact our customer support team at [email address/phone number]. We will be happy to assist you.
Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on the Kerala Spices Online website for the most up-to-date information.